BOOKING POLICY
All pet services follow a flexible booking policy. A booking can be made as late as 2-hours before the pet service(s).
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CANCELLATION & REFUND POLICY
A refund is automatic if the booked service has not begun or been delivered. A full refund is available and guaranteed if, and only if, a cancellation occurs a minimum of 5-hours before the scheduled booking time. A partial refund is granted if the booked service has begun but was not completed due to a last-minute cancellation. Discretion may be used with repeat clients.
PAYMENT METHODS
Once a booking request is submitted, Kim will confirm the booking date/time and additional details. Clients have the option of paying via Zelle, Paypal or via cash.
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For Zelle or Paypal payment, Kim will provide you with her Paypal information. Payment will be required before a pet service has begun.
For cash payment, please leave your physical money on your kitchen counter with a note. Change will be provided when needed.
PRIVACY POLICY
No personal information is ever collected from your booking request, website search, or inquiry.
Kuddles & Co. values your privacy and promises to not change this Privacy Statement without notifying you. If changes are made, we will notify all clients via email or text.
AVAILABLE HOURS
Monday - Thursday: 8am - 5pm
Friday - ​Sunday: 10am - 5pm
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